Support Request

For which system are you requesting assistance?

A.MATIC JOB ORDER NO.

(See the job order code on the electrical panel nameplate or in the machine manual

Enter the number

Send via photo

*ATTACH a photo of the nameplate or manual (accepted format .jpg – maximum size 3 MB)

Click or drag the photo into this area.

Choose File

*required fields

STATION OR UNIT

(U_xx or ST_xx — see the code or descriptive name on the button or HMI)

Enter the code or name

Send via photo

*ATTACH a photo of the button or HMI (accepted format .jpg – maximum size 3 MB)

Click or drag the photo into this area.

Choose File

*required fields

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MOVEMENT DESCRIPTION

(Movement of the station/unit affected by the issue)

*required fields

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GENERAL DESCRIPTION

(Brief description of the issue encountered)

*required fields

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HMI ALARM CODE

(Number and description of the alarm shown on the operator panel)

Enter the code

Send via photo

*ATTACH a photo of the panel (accepted format .jpg – maximum size 3 MB)

Click or drag the photo into this area.

Choose File

*required fields

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Occasionally

Frequently

Continue

Plant stopped

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Plannable

Asap

Urgent (involves additional management costs)

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CUSTOMER DETAILS

REQUESTER CONTACT DETAILS

*required fields

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Automotive

Pneumatics and Hydraulics

Electromechanical

Furniture Accessories

Cosmetics

Support Request

For which system are you requesting assistance?

Identify the station

Specify the movement

Describe the problem

Enter the alarm code

What is the frequency of the issue?

What type of intervention would you like to request?

Provide company and contact details

Operating Headquarters

Registered Office

service